Frequently Asked Questions

Find answers to common questions about our lock and chair repair services

Quick Answers

Response time?

30-45 min for emergencies

Available when?

24/7 including holidays

Service area?

Sreekala Road, Vennala, Ernakulam, 682028

Payment?

Cash, cards, digital

Warranty?

90-day on all work

Free estimates?

Yes, always

General Questions

What services does Key Plus Lock provide?

We specialize in lock repair, lock fitting, lock replacement, door locks, digital lock services, executive chair repair, and hydraulic chair servicing. We serve both residential and commercial clients with 24/7 availability for emergencies.

What areas do you serve?

We provide services throughout Sreekala Road, Vennala, Ernakulam, 682028. Contact us to confirm if we serve your specific location.

Are you licensed and insured?

Yes, we are fully licensed, bonded, and insured. We carry comprehensive liability insurance to protect our customers and their property during all service calls.

Do you offer emergency services?

Absolutely! We provide 24/7 emergency locksmith services for lockouts, broken locks, and urgent security issues. Call us anytime at +91 9846649777

How quickly can you respond to an emergency?

For emergency calls, we typically arrive within 30-45 minutes depending on your location and traffic conditions. We prioritize emergency situations to get you back inside quickly and safely.

Lock Services

Can you repair all types of locks?

Yes, we repair all types of locks including mortise locks, deadbolts, cylinder locks, padlocks, cabinet locks, and digital smart locks. Our technicians are experienced with both traditional and modern locking systems.

How much does lock repair cost?

Lock repair starts from $75 depending on the type of lock and complexity of the issue. We provide upfront quotes before starting any work. Digital locks and high-security systems may have different pricing.

Should I repair or replace my lock?

This depends on the age, condition, and damage level of your lock. If the lock is heavily damaged, outdated, or the repair cost is close to replacement cost, we recommend replacement. Our technicians will assess and advise the most cost-effective solution.

Can you install smart/digital locks?

Yes! We specialize in digital lock installation, programming, and repair. We work with all major brands including Yale, August, Schlage, Kwikset, and more. We can also integrate them with your smart home system.

Do you provide lock rekeying services?

Yes, we offer professional lock rekeying services. This is recommended when you move into a new property, lose keys, or want to maintain locks but change who has access. Rekeying is usually more affordable than replacement.

What types of door locks do you install?

We install all types of door locks including deadbolts, knob locks, lever handle locks, mortise locks, electronic locks, keyless entry systems, and high-security locks. We can recommend the best option for your needs.

Chair Repair Services

What chair problems can you fix?

We repair hydraulic/gas lift cylinders, replace wheels/casters, fix broken bases, repair or replace armrests, tighten loose mechanisms, and address squeaking issues. We service executive chairs, office chairs, and ergonomic chairs.

How much does chair repair cost?

Chair repair services start from $60. Common repairs like gas lift replacement typically range from $80-$150 depending on the chair model. We provide free estimates before starting work.

Can you repair my hydraulic chair that won't stay up?

Yes! A chair that won't stay up or slowly sinks indicates a failed gas lift cylinder. We can replace the gas lift cylinder with a high-quality replacement. This is one of our most common chair repairs.

How long does chair repair take?

Most chair repairs can be completed within 1-2 hours. Gas lift replacements typically take 30-45 minutes. More complex repairs may require the chair to be taken to our workshop and returned within 24-48 hours.

Do you repair all brands of office chairs?

Yes, we repair all major office chair brands including Herman Miller, Steelcase, HON, Haworth, Humanscale, and generic office chairs. We stock common parts and can source specific parts if needed.

Pricing & Payment

Do you provide free estimates?

Yes, we provide free, no-obligation estimates for all services. For emergency lockouts, we provide pricing over the phone. For other services, we can assess on-site and provide a detailed quote before beginning work.

What payment methods do you accept?

We accept cash, all major credit cards (Visa, MasterCard, American Express), debit cards, and digital payment methods. Payment is due upon completion of service.

Are there extra charges for emergency services?

Emergency lockout services are available 24/7 at standard rates. There may be a small after-hours fee for services requested between midnight and 6 AM, which will be disclosed upfront.

Do you offer warranties on your work?

Yes! We provide a 90-day warranty on all labor and a manufacturer's warranty on all parts and locks we install. If you experience any issues with our work, we'll make it right at no additional charge.

Security & Safety

What should I do if I'm locked out?

First, check if any windows or other doors are unlocked. If not, call us immediately at +91 9846649777. Don't attempt to break in as this can cause expensive damage. We'll get you inside safely without damage.

Can you help if my key is stuck or broken in the lock?

Absolutely! Broken key extraction is a common service we provide. Never try to force it yourself as this can damage the lock cylinder. We have specialized tools to safely extract broken keys without damaging your lock.

What security level locks do you recommend?

For exterior doors, we recommend Grade 1 deadbolts (highest security). For interior doors, Grade 2 or 3 is sufficient. For businesses, we recommend high-security locks with restricted keyways. We'll assess your needs and recommend appropriate solutions.

Are digital locks more secure than traditional locks?

Quality digital locks offer excellent security comparable to high-grade mechanical locks, with added convenience features. However, they require proper installation, strong passwords, and regular firmware updates. We can advise on the best option for your situation.

Should I change locks after buying a new property?

Yes, absolutely! You never know who has copies of the keys from previous owners, contractors, or realtors. We recommend rekeying or replacing all locks when moving into a new property for maximum security.

Still Have Questions?

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